LEGAL
Privacy Policy
Last updated: January 18, 2026
1. Introduction
TickLake ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data infrastructure services.
By accessing or using TickLake, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our services.
2. Information We Collect
Account Information
When you create an account, we collect:
- Name and email address
- Company name and billing information
- API credentials and access tokens
Usage Data
We automatically collect certain information when you use our services:
- API request logs and timestamps
- Data consumption metrics
- IP addresses and device information
- Error logs for debugging purposes
Market Data
The market data we capture on your behalf (trades, order books, etc.) is stored securely and is accessible only to your authorized team members. We do not analyze, sell, or share your captured data with third parties.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze trends, usage, and activities
- Detect, investigate, and prevent fraudulent or unauthorized access
4. Data Retention
We retain your account information for as long as your account is active or as needed to provide you services. Market data captured on your behalf is retained according to your subscription terms.
You may request deletion of your account and associated data at any time by contacting us at privacy@ticklake.com.
5. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit (TLS 1.3) and at rest (AES-256)
- Regular security audits and penetration testing
- Access controls and authentication requirements
- Secure infrastructure hosted in SOC 2 compliant facilities
6. Data Sharing
We do not sell your personal information or market data. We may share information with:
- Service providers who assist in operating our platform
- Professional advisors (lawyers, accountants) as necessary
- Law enforcement when required by law
- Parties involved in a merger, acquisition, or asset sale
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Data portability
8. Cookies
We use essential cookies to maintain session state and authentication. We do not use tracking cookies or third-party analytics that collect personal information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Email: privacy@ticklake.com
Address: TickLake Inc.